Q1, Is Diamond Exotica safe and sound enough to disclose my payment details?
Ans: Absolutely Yes. We encrypt your payment details using Secure Socket Layers, which facilitate you to experience secure encryption and hoax guard from all credit card transaction.
Q2, You have fabulous collections of Men’s Jewelery, are they accomplished with synthetic diamonds.
Ans: Thanks for the admiring comment, but for your surprise let me be clear we use 100% natural diamonds for all our segments.
Q3, I am gonna get married soon, is it better to get a bridal set or an engagement ring separately for my beloved.
Ans: Congratulation for the D’ day. What I would like to hint is that you can choose from both the categories Diamond Bridal Set/Diamond Engagement Ring or choose both depending on your budget.
We at Diamond Exotica have a vibrant range of Diamond Jewelery which can fit your bill as well your choice.
It will be a great surprise for your beloved as it will compliment her subtleness and sentiment.
Q4, Are the diamonds used in the Jewelery tested by gemologist?
Ans: Evidently the diamonds are tested by gemologist. The Gemologists are the core part of our cliental service who assure high standard in our Diamond Jewelery.
Q5, How to be acquainted about a particular product assurance?
Ans: Diamond Exotic stand after the eminence of our creation. If you have any query with respect to any of the product, feel free to contact us through mail, chat or call us in our toll-free number.
Q6, Can I have a look at the diamond before setting it?
Ans: Off course! Just browse yourself in our ‘Loose Diamonds’ segment and help yourself and create the finest. Still confused, we are there to guide you.
Q7, after placing the order, how long you will take so as to deliver the order?
Ans: Once you have ordered your desired, we will bring it to you within 15 working days through FedEx.
Q8, I loved your Zodiac Diamond Ring Collection, it’s really awesome. Well is it possible to custom some changes?
Ans: Definitely, we at Diamond Exotica value how significant it is for our clientele to owe a special piece.
So just contact us through mail, live chat or call at our toll-free number and we promise to guide you.
Q9, Is the availability of the product on stock?
Ans: Not at all. All the creations at Diamond Exotica are available to you at any point of time.
Q10. What is the importance of 4 C’s in diamonds?
Ans: Four variables, used to calculate the value of diamond are the 4C’s of Diamond. They are Clarity, Colour, Cut and Carat.
Clarity describes the clearness or purity of the diamond.
Colour describes the amount of colour diamond enclose.
Cut refers to the proposition, finish, evenness and shine of the diamond.
Carat is the unit of weight for the diamond. (One carat = 0.20gms.) Understand more about diamonds with us through mail, live-chat or call at our toll-free number.
Q11. What do you mean by laser inscription?
Ans: Laser inscription is an easy way to classify a diamond. With no damage, a micro-laser beam is used to engrave a microscopic inscription on the girdle of diamonds. Laser inscription typically contain the certification laboratory initials and certification number.
Q11.How is your diamond jewelry is low priced as compared to others?
Ans: We at Diamond Exotica strive to offer our customers with the best value possible. Since we have a large volume of sales, compared to most diamond stores the benefit is shared equally among our customers by charging a low price.
Q12. The diamonds listed are all in your possessions?
Ans: Well all the diamonds listed is in our possessions. The one you may not find, will be the one of which you will design or personalize.
Q13. Do you give a warranty on our products?
Ans: No, we do not give any warranties. We would suggest that you cover your purchase with an insurance company, so that you are confined in case of loss or damage.
Q14: What is the best possible way to get in touch with you?
Ans: Your ease is what we care for. So we are accessible to answer your phone calls during the normal business week and can also be getting in touch with via e-mail at customersupport@diamondexotica.com in addition to put forward your request through the website. ASAP we will be there to help you with the best of customer service what we have.
Q15. Is it in reality feasible to come across my diamond online?
Ans: Yes. With our proficient guidance and education, it is possible to come across your diamond online. Our aim is to come across the diamond that fits your wishes as well as band of your taste from our selection, of gold jewelry. We make it simple to understand so that you know exactly what to expect from a diamond characteristics.
Q16. Can you clarify me the disparity among certified loose diamonds and uncertified diamonds?
Ans: The diamonds that have being examined for their quality and are confirmed by major laboratory is the ‘Certified Diamonds’. Those diamonds will have a certificate highlighting the accuracy in terms of its quality. Whereas uncertified diamonds will have no certificating with respect to grading in quality and therefore do not offer the security and accuracy that certified diamond does. Certified diamonds are also extensively more expensive than equivalent uncertified diamond.
Q17. What does ‘Clarity enhanced’ indicate?
Ans: Clarity enhanced indicates that the diamonds was altered to improve the clarity. It means that the stone has been splinter crammed and at times laser drilled also. These diamonds are much cheaper than others for the reason that of this characteristic. It is Diamond Exoticas procedure not to sell diamonds of this undesirable individuality.
Q18. Are the diamonds listed by Diamond Exotica colored or clarity enhanced?
Ans: It is our procedure not to advertise diamonds that have been synthetically changed in this way. If by means of oversight an enhanced diamond is listed on our website, we will alert our customers at the instance of inquisition and eliminate the listing from our catalog.
Q19: Formerly after submitting a request what are the facts I will get from your side?
Ans: Our diamond educated customer service as well our certified gemologist can make available facts for any diamond in our catalog such as diamond availability, if appropriate diamond laboratory certificate, extra diamond specification or details, professional guidance or study of the diamond and direct you in alterative assortment of diamonds at a cut-rate prices.
Q20: What are the normal sizes for ladies' and men's jewelry?
Ans: Basically the following are the basic set of size what is followed:
Rings: · Ladies' - size 7 · Men's - size 10
Necklaces: · Ladies' - 16" to 18" · Men's - 20"
Bracelets: · Ladies' - 7" to 8" · Men's - 8".
Customization is per request.